Are all your sterling silver items real sterling silver?
All our jewelry listed as Sterling Silver is genuine .925 Sterling Silver unless clearly stated otherwise. If it is not .925 sterling silver we let you know up front! We carry some beautiful pieces which may have genuine Swarovski crystals or other unique materials in them, but they are silver TONE items and not genuine .925 sterling silver. All those items are clearly listed as silver tone fashion jewelry and all our .925 sterling silver jewelry is clearly listed as such!
Can i pay for my purchase with a credit card or by electronic check?
We accept all major credit cards as well as electronic checks. We process all payments through Stripe and PayPal for the protection of our customers. Our customers are NOT required to have a Stripe or PayPal account themselves in order for us to process their payments! Contact us anytime simply by clicking on the "Ask Seller a Question" link located in all our listings. If you need additional assistance contact us via email at: firstname.lastname@example.org
How quickly will you ship my merchandise?
We ship via U.S.P.S. First Class Mail and in most cases your merchandise will be shipped out within 3-5 business days from the date of payment verification. However, watches may take up to a week for us to ship out to our customers because in order to insure that each watch comes with a brand new battery already installed we do not order a watch from our supplier until a customer has finalized their purchase. This ensures our customers that their watch hasn't been sitting on a shelf for any extended period of time. When we say your new watch comes with a new battery already installed, we mean a BRAND NEW watch with a BRAND NEW battery! The only other exception to the 3-5 day shipping may be with the purchase of a new ring. Since we carry so many rings in so many different sizes, your desired size might not be in stock at the time your purchase is finalized so we would have to re order your size from our supplier which could take approximately one week. Please note that the USPS estimates 7-10 days delivery time for packages within the continental United States and 2 weeks or longer for International packages, so if you want your merchandise delivered faster, please contact us prior to finalizing your purchase so we can calculate the shipping cost to your location via Priority or Express mail.
What is the U.S.shipping cost?
ALL the merchandise in this storefront is shipped ANYWHERE within the United States via USPS First Class Mail FREE OF CHARGE! This also applies to a multiple purchase package as well! As long as it is being shipped within the United States it is FREE, whether you purchase one item or multiple items, no matter how much the package weighs! If you prefer express or priority mail please contact us prior to finalizing your purchase for our weight based calculated shipping rates.
Do you have a refund policy?
All of our online storefronts offer the same refund policy.
We will cheerfully grant a refund (less shipping) on any item that is materially different than as described, provided the item is returned within 14 days from the date of delivery, pending inspection for damage or defect.
What if i have a question that i don't see answered here?
We LOVE to hear from our customers whether they are a past customer or a potential future customer, or even if they simply have a question or comment! Our business is our passion and we love to talk about what we do, and what we have to offer! Most of our stores have a section devoted to just answering questions! If for some reason you can't locate that section in one of our online stores, our advertising agency or our consulting firm, feel free to send us an email with any question at all to : email@example.com and we promise to read and answer your question in a timely manner. In fact, alot of potential clients write us asking about goods and services they don't see offered in our stores and we love a challenge! If you are looking for a particular item, especially jewelry, and you don't see it in any of our stores, that doesn't mean we don't carry it or can't get it! We have access to literally thousands of jewelry dealers, wholesalers and manufacturers all over the world and we will search our database to find whatever you are searching for! Every one of our listings has an "Ask seller a question" link for a st response to any questions!
Can i view all 10,000 of your jewelry items in one convenient location?
We have a user friendly, online discount catalog where all 10,000 of our new and exciting jewelry items, collectible keepsakes and specialty merchandise can be viewed at your leisure! To view our entire inventory go to our online discount catalog at: www.925silvercatalog.com
When you find the items inside that you'd like to purchase simply take note of the corresponding item i.d. numbers and contact us here with those selected item numbers so that we can import those items to our storefront here in order for you can finalize your purchase! Or contact us at: firstname.lastname@example.org for your own personalized "vendor code" which will enable you to make your purchase directly from our catalog!
What are the international shipping rates?
We ship worldwide via U.S.P.S. First Class International Shipping. The same flat rate applies to the purchase of one item or multiple items, no matter how much the package weighs! If you prefer Priority International shipping or Express International shipping please contact us prior to finalizing your purchase for our calculated shipping cost!
It is the sole responsibility of the International buyer to pay the cost of any additional import fees, taxes or tariffs.
Can i find Salerno's Jewelry Store anywhere else Online?
Company Information: http://everyplaceisell.com/u/jewelrymandave
Discount Catalog: www.925silvercatalog.com
If it is lower priced in our catalog simply contact us with the corresponding item id. number so we are sure of which item you are referring to and we will "import" that item to this storefront at the reduced catalog price! Or you can contact us here with your request for a "vendor code" allowing you to place an order directly in the discount catalog!
We sell where you shop! If you enjoy shopping at other online sites besides just eCrater, you can find a Salerno's Jewelry Store at most of the popular listing venues if you just Google "jewelrymandave" or SalernosJewelryStore! Or you can find 10 of our most popular storefronts and additional company information, all at one convenient location at: http://everyplaceisell.com/u/jewelrymandave
Senior Developer at Mosaic Online Systemas
David has helped me twice with selecting the perfect anniversary present for my wife and has been great with giving expert advice.
His knowledge and quality of products make him a fantastic unique retailer and when combined with the first class customer service you get from David it's a pretty damn good service.
I would happily recommend David to any friends and family and his product range is unique and very well priced. Keep up the great work David!less
May 28, 2014, Sam was David's customer.
Wow!! Now this is a first! I absolutely appreciate your prompt correspondence. As for the refund/replacement...again, Wow!! Too cool! I took a quick peek @ the replacement earings & they look gorgeous! I will let you know when I receive them. I look forward to doing future business with you.
Again, Thank You for your overly professional way of handling something that could happen to anyone. Not every business would think of a customer as you do & that, my friend is a very rare trait that you need to KEEP!!
Thanks & regards,
A slightly belated thanks for your extremely helpful customer service and assistance with this transaction. The ring is absolutely wonderful – I’ve been looking for something like this for absolutely ages and am really delighted with my purchase.
Just wanted to let you know that I received my necklace today and I LOVE it---it is very beautiful and I am looking forward to purchasing some earrings and possibly other items from you. Very nice qualityJ
Thanks again Sal for all the perks,
How can i get updates on your newest merchandise?
The easiest way to stay up to date on our newest store additions is to check back often or follow us on Facebook and Twitter! Subscribe to our daily paper and earn a larger discount with each purchase from our catalog!
Daily Paper: http://paper.li/jewelrymandave/1336843231
How Can I Get Discounts On Merchandise?
Glad you asked! Once you make your very first purchase from us you are then given a code giving you access to our daily updated discount catalog where our entire inventory of over 10,000 different items is located. Once your first purchase is finalized and we ship your merchandise, we include a "Coupon Code" which is good for a 10% discount off your next purchase from our catalog! With every subsequent purchase you are given a new code with a larger discount until you are granted a permanent coupon code good for 25% off each and every purchase! This discount can be used for the purchase of a single item or multiple items! This is just our way of saying, "Thank you for shopping with Salerno's Jewelry Stores."
Want a "sneek peek" of our catalog? Feel Free to Browse at Your Leisure at: www.925silvercatalog.com